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Cotton Point FAQ
General Questions About Products
What types of ethnic wear do you sell?
We offer a wide range of ethnic wear including Ajrakh, Batik, Bandhani, Ikkat, Bagru, Sarees, Dupattas, and more.
Do you also sell modern wear?
Yes, we also offer modern styles like stylish t-shirts, crop tops, nightwear, sweaters, and co-ord sets.
Are your products stitched or unstitched?
We sell both stitched and unstitched products depending on the category and collection.
Do the colors of products exactly match the photos?
There may be a minor color difference due to lighting and camera effects, but in most cases, it’s hardly noticeable.
Are your products handmade?
We have both handmade and printed products available.
Order & Payment
How can customers place an order, especially for wholesale?
Wholesale customers can contact us directly on WhatsApp for pricing, availability, and placing orders.
What payment methods do you accept?
We accept UPI, Bank Transfer, and Cash on Delivery (COD) for selected orders.
Can customers cancel or change an order after placing it?
No, orders once placed cannot be cancelled or modified.
Shipping
How long does shipping take?
Shipping times vary by location. We usually dispatch within 1–2 business days, and delivery takes 3–7 business days for most locations in India.
Do you provide tracking details?
Yes, we share tracking details manually on WhatsApp once your order is dispatched.
Do you offer international shipping?
Yes, international shipping is available. Please contact us directly on WhatsApp for more details.
Returns & Refunds
What is your return/refund policy?
What should a customer do if the item is damaged?
Who decides on return or refund approval?
Cotton Point makes the final decision on whether a return, exchange, or refund is approved.
WhatsApp Inquiry / Wholesale
How can customers contact you on WhatsApp for price or availability?
Simply click the WhatsApp icon on our website or message us directly to ask for price and availability.
Do you share full catalogs on WhatsApp?
Yes, we share regular product catalogs on WhatsApp. Join our WhatsApp group for the latest updates.
What is the minimum order quantity for wholesale?
Most wholesale items are sold set-wise, and the minimum is 1 set.
Other
Do you accept custom orders?
Yes, we do accept bulk custom orders. Please contact us first on WhatsApp for confirmation.
How often do you update your collection?
We update our collections continuously, usually adding new designs every month.